Who are these Online Services Terms and Conditions for?
These Terms and Conditions have been created for Kiwi businesses that provide services via a website or digital platform. So, whether you provide a DIY online tool for clients to use (such as a budgeting or logo design tool) or you provide your services via the web (such as Google Ads management or virtual assistant packages) these terms are for your business! The answers you provide in the Q&A will tailor the terms to your specific requirements.
These Terms and Conditions are designed to be displayed on your website, portal, app or otherwise provided directly to your clients. The Terms will apply to all your clients. The specifics of your services for a client, such as the scope of services, price, inclusions and exclusions of memberships, and subscription period (if applicable) will be as displayed on your website, for your client to choose their option when they make their purchase.
If you would prefer an individual agreement for each client (ie, you would like to agree specific services and T&Cs) check out our Consultancy Services Agreement, Services Agreement or Creative Services Agreement instead.
Why do I need Online Services Terms and Conditions?
Having clear terms with your clients allows you to protect your revenue (by agreeing on what refund and cancellation options are available), give certainty and clarity to ownership of intellectual property rights in your deliverables, limit your liability, set expectations with your clients, and look professional. By making your clients aware of these matters up front, you’ll reduce the potential for misunderstandings or disputes.
What do Online Services Terms and Conditions cover?
The Terms and Conditions include all the key terms to be agreed with your clients and are flexible enough for you to tailor to your specific requirements. They cover payment models (one-off purchase or subscription (or both)), ownership of intellectual property rights in your deliverables/content/materials, membership terms (if applicable) and confidentiality obligations. They set out what promises (or guarantees) you make to your clients and what your clients’ remedies are where you don’t meet these promises. They contain restrictions on clients’ use of the services and their right to cancel and/or receive a refund. New Zealand law governs these Terms.
How long will it take to create my document?
5-10 minutes – do it over a coffee! During the Q&A you can save your progress to come back later, or repeat the Q&A to change an answer or produce a new version of a document.
What information do I need to complete the Q&A?
- How do your clients purchase your services – by subscribing for a membership or purchasing a services package on a one-off basis (or both)?
- Payment terms – payment timing, subscription terms (if applicable) and accepted payment methods
- Refund and cancellation policy
- Who is to own the intellectual property rights in the deliverables that are part of your services (your client or you)?
What if I need help?
If you have any questions during the Q&A process, feel free to reach out to us at hello@onyourterms.co.nz.
On Your Terms has teamed up with Luminate Legal to offer its customers the option of obtaining legal advice from a lawyer to provide extra assurance and peace of mind. If you would like to ask a lawyer some quick questions about your documents (or your responses to the Q&A), or have your document reviewed/edited by a lawyer, click here to view and select Luminate Legal's packages and fixed-fee pricing exclusively for On Your Terms customers.
What do I do once my Terms and Conditions are created?
Your Terms and Conditions are ready to go as soon as you download them. You can edit and brand as you wish. Your Terms and Conditions need to be made available to and accepted by your clients before you start providing any services (or making your services available) and before you take any payment. Either upload your Terms and Conditions to your website, portal or app (with a “click here to accept our Terms and Conditions”) before taking payment or provide them directly to each client before they purchase services from you.
Other helpful information:
- Check out our blogs and guides: Do I really need T&Cs?, Empowering Creatives: How to Protect Your Copyright, How to Protect your Brand, Guide to Intellectual Property in NZ, Guide to Business Structuring
- You may also find these bundles or documents useful for your business: Coaching or Online Course Essentials Bundle, Online Product Sales Essentials Bundle, Coaching Terms and Conditions, Consultancy Services Agreement, Consultancy Services Essentials Bundle, Individual Employment Agreement, Independent Contractor Agreement.
- Check out our FAQs
If you’re unsure whether these Terms and Conditions are what you need, contact us at hello@onyourterms.co.nz – we’re happy to help!
If you’re not satisfied with your purchase of this product for any reason, let us know why within 10 days of your purchase and we’ll work with you to make sure you’re happy, including giving you a full refund if necessary.
Disclaimer: On Your Terms was created to provide simplified, fast and affordable access to legal information and documentation. We are not a law firm and do not provide legal advice. The information and documents we provide are of a general nature, designed for common situations, and may not be suitable for your needs or circumstances. If you need legal advice, we have a network of law firm partners able to help you here.