Who are these Policies for In-Store Sales for?
Our Policies for In-Store Sales is for any New Zealand business that sells products in a physical shop to consumers (as opposed to business-to-business), rather than online. Products can range from make-up or food to designer clothes, jewellery, furniture, sports equipment or building supplies. It is important to inform your customers of their rights relating to refunds or exchanges of products and what you are responsible for if things go wrong with a product they have purchased.
If you also have a website and collect any personal details of your customers, you will need our Website Terms of Use and a Privacy Policy – see our Website Essentials Bundle.
If your products are available for purchase both in-store and from your website, see our Retail Sales Essentials Bundle.
What’s in this Policies for In-Stores Sales?
These Policies for In-Store Sales provide information to your customers regarding the purchase of your products, such as when they can return or exchange a product and when additional fees may apply (such as for delivery or credit card surcharges). Having these terms in place also protects you by making it clear what you are responsible for (and what you’re not).
Why do I need Policies for In-Store Sales?
By letting customers know their rights if they’re not satisfied with your products and providing your contact information, you are complying with the law and building customer trust.
How long does it take to create my document?
Approx. 5 minutes – do it over your next coffee! During the Q&A you can save your progress to come back later, or repeat the Q&A to change an answer or produce a new version of a document.
What information do I need to complete the Q&A?
- Your company or business name and your trading (store) name
- When (if at all) you will allow exchanges/refunds for a change of mind
What if I need help?
We’d love to help. Just contact us at hello@onyourterms.co.nz and we can either help over email or jump on a call.
Your document will be downloadable in MS Word, so you can make changes if you like (and add branding). Also, our legal partner, Luminate Legal, can provide legal advice for a fixed price if you’d like it.
What do I do once my document is created?
As soon as you download the document, it is ready to go. We suggest making your Policies for In-Store Sales available for your customers to view in your store, either on your sales counter or in another visible spot. If you have a website, we suggest also posting a copy there.
Other helpful information:
- Read our blog: Retail Startup Checklist: 5 legal must-haves to launch your retail business in New Zealand, When must I legally accept a product return or exchange?
- You may also find these bundles or documents useful for your business: Individual Employment Agreement, Independent Contractor Agreement
- Check out our FAQs here
If you're not satisfied with your purchase of this product for any reason, let us know why within 10 days of your purchase and we'll work with you to make sure you're happy, including giving you a full refund if necessary.
Disclaimer: On Your Terms was created to provide fast, easy and affordable access to legal information and documentation. We are not a law firm and do not provide legal advice. The information and documents we provide are of a general nature, designed for common situations, and may not be suitable for your needs or circumstances. If you need legal advice, we have a network of specialist law firm partners able to help you here.