Who’s this Hair and Beauty Cancellation and Service Terms for?
Owners of any hair salon, barber salon, beauty salon, nail salon, tattoo studio, tanning salon, day spa, massage parlour, eyebrow and lash bar, hair removal salon…basically any business in the hair or beauty industry!
Why do I need Cancellation and Service Terms?
To financially protect your business, establish respect for your time and comply with NZ law.
No-shows and late cancellations can not only be incredibly frustrating but financially devastating.
The Cancellation and Service Terms set rules and expectations about when and how appointments can be cancelled and include financial consequences if cancellation is made outside of the agreed times or a client is a no-show. You may choose to waive these fees depending on the circumstances).
Consider requiring a deposit from your clients before allowing them to book an appointment. The cancellation fee would then either be equal to the deposit or deducted from the deposit. This will make your collection of cancellation fees much easier and motivate your clients to show up for their appointments (on time).
It is essential to clearly communicate any deposit or cancellation fee requirements to your clients before they book their appointment.
What do Cancellation and Service Terms cover?
These Cancellation and Service Terms are simple, without legalese, easy to understand and easy to add to your booking process. They contain optional terms if you take deposits from your clients, and different cancellation fees for late cancellations, no-shows and late arrivals (which must be fair and reasonable and reflect your actual cost incurred). The Terms also contain an optional ‘no children’ and/or ‘no pets’ policy and a description of the service risks. The Terms can be tailored entirely to your business.
How long will it take to create my Cancellation and Service Terms?
Less than 5 minutes – less time than it takes to make a coffee! During the Q&A you can save your progress to come back later, or repeat the Q&A to change an answer or produce a new version of a document.
What information do I need to complete the Q&A?
- Whether you will take deposits from clients
- The amount of the cancellation fee for late cancellations, no-shows and late arrivals (either a fixed fee or percentage of the service fee)
- The notice period required for clients to cancel without being responsible for a cancellation fee
- The maximum number of minutes a client can be late to an appointment before you can charge a cancellation fee.
- A description of risks associated with your services.
What if I need help?
We’d love to help. Just contact us at hello@onyourterms.co.nz and we can either help over email or jump on a call.
Your document will be downloadable in MS Word, so you can make changes if you like (and add branding). Also, our legal partner, Luminate Legal, can provide legal advice for a fixed price if you’d like it.
What do I do once my Cancellation and Service Terms are created?
The Cancellation and Service Terms are ready to go as soon as you have downloaded the document. You can edit and brand as you wish. The Terms should be loaded to your booking app (with a “click here to accept our Cancellation and Service Terms”) if possible, with a paywall if you are collecting a deposit, posted to your website and social media channels, displayed in your salon or clinic and loaded to (or linked to) all booking confirmation emails and texts. Any clients who book an appointment over the phone should be verbally advised of the Cancellation and Service Terms or directed to your website for a copy.
If a client is not told about a cancellation fee when their appointment is booked (and preferably ticked a box on your booking app or website to confirm acceptance), they could claim the cancellation fee doesn’t apply. Telling them about the Cancellation and Service Terms after the booking is made is too late.
Other helpful information:
- If you’re collecting credit card information or other personal information from your clients, make sure you have a privacy policy covering how you will protect that data (see our Website Essentials).
- You may also find these bundles or documents useful for your business: Hair & Beauty Sales Essentials Bundle, Individual Employment Agreement, Influencer Agreement, Rent-a-Chair Contractor Agreement, Term Sheet for Project.
- Check out our FAQs here
If you’re unsure whether this document is what you need, reach out to us at hello@onyourterms.co.nz – we’re happy to help!
If you’re not satisfied with your purchase of this product for any reason, let us know why within 10 days of your purchase and we’ll work with you to make sure you’re happy, including giving you a full refund if necessary.
Disclaimer: On Your Terms was created to provide fast, easy and affordable access to legal information and documentation. We are not a law firm and do not provide legal advice. The information and documents we provide are of a general nature, designed for common situations, and may not be suitable for your needs or circumstances. If you need legal advice, we have a network of specialist law firm partners able to help you here.