Who’s this Retail Sales Essentials Bundle for?

Our Retail Sales Essentials Bundle is for any New Zealand business that sells products to consumers via a physical shop and its website. If you have a website but don’t sell your products through it, you will need our In-Store Sales Essentials Bundle instead.

Products can range from make-up or food to designer clothes, jewellery, furniture, sports equipment or building supplies.

What’s in this Retail Sales Essentials Bundle?

This bundle contains:

  • Product Terms of Sale - these terms cover your online sales and provide information to your customers regarding the purchase of your products (eg, your returns and exchanges policy, delivery terms and any additional fees such as credit card surcharges). They protect you by making it clear what you are responsible for (and what you’re not).
  • Policies for In-Store Sales – this is designed to be displayed in your store to clearly communicate to customers terms relevant to in-store sales (such as returns and exchanges).
  • Website Terms of Use – these terms let users know what they can and can’t do on your website (eg, can’t copy the website’s content), what you are allowed to do (eg, change the website at any time) and what you’re not responsible for (eg, reviews written by other people).
  • GDPR-compliant Privacy Policy – To comply with NZ privacy law, businesses must tell customers how they collect their personal information (ie, names, phone numbers, email addresses) and what they use it for. A privacy policy makes it easy for customers to find this information and helps build customer trust, leading to increased sales! This privacy policy also includes an option to include additional information to comply with the European Data Protection Regulation (GDPR). If your business has a presence in the EU, provides or offers goods and services to EU customers, or tracks users and behaviours in the EU, you need to have a GDPR Privacy Policy on your website. If you are required to comply with the GDPR, non-compliance can result in significant fines.

As well as:

  • Retail Business Start-up Checklist - all the essentials to check off when starting your own retail business, from business structure choice (company? sole trader? what’s the difference?) to GST registration, securing your business name and lease, and regulations and rules specific to the retail industry. This simple, easy-to-understand but comprehensive checklist is customised for retail business owners.
  • Guide to Consumer Law in New Zealand – this valuable summary of the critical pieces of NZ consumer law (Consumer Guarantees Act, Fair Trading Act, Privacy Act and Unsolicited Electronic Messages Act) lets you know when you’re required to provide a refund, what you can say when you advertise and other compliance essentials.
  • Checklist for Negotiating with Your Suppliers – on your terms! – when you buy products and equipment from a wholesaler or manufacturer, they’ll probably require you to sign their legal agreement or terms of trade. Our checklist tells you what to look for to ensure you get the best deal and protect your business.

Why do I need this Retail Sales Essentials Bundle?  

By letting customers know their rights if they’re not satisfied with your products, and what you do with their personal information, you are complying with the law and building customer trust. Website T&Cs reduce your exposure to risk and liability if your website doesn’t work as it’s meant to or if someone is doing something they shouldn’t be. Purchase this bundle to gain knowledge, protection and increased sales due to greater customer confidence!  

How long will it take to create my documents?

Approx. 10 minutes – do it over your next coffee! During the Q&A you can save your progress to come back later, or repeat the Q&A to change an answer or produce a new version of a document.  

What information do I need to complete the Q&A?

  • Your company or business name and your trading (store) name
  • When (if at all) you will allow exchanges/refunds for a change of mind

What if I need help?

On Your Terms has teamed up with Luminate Legal to offer its customers the option of obtaining legal advice from a lawyer to provide extra assurance and peace of mind. If you would like to ask a lawyer some quick questions about your document (or your responses to the Q&A), or have your document reviewed/edited by a lawyer, click here to view and select Luminate Legal's packages and fixed-fee pricing exclusively for On Your Terms customers.

What do I do once my documents are created?

The documents are ready to go as soon as you download them. You can edit and brand them as you wish. Your Policies for In-Store Purchases need to be available for your customers to view in your store, either on your sales counter or in another visible spot. You should also post a copy of your Product Terms of Sale, Website Terms of Use, and Privacy Policy on your website.  

Other helpful information:

If you’re unsure whether this document is what you need, reach out to us at hello@onyourterms.co.nz – we’re happy to help!

If you’re not satisfied with your purchase of this product for any reason, let us know why within 10 days of your purchase and we’ll work with you to make sure you’re happy, including giving you a full refund if necessary. 

Disclaimer: On Your Terms was created to provide fast, easy and affordable access to legal information and documentation. We are not a law firm and do not provide legal advice. The information and documents we provide are of a general nature, designed for common situations, and may not be suitable for your needs or circumstances. If you need legal advice, we have a network of specialist law firm partners able to help you here.

Retail Sales Essentials Bundle
NZ $395.00
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