Who’s this In-Store Sales Essentials Bundle for?
Our In-Store Sales Essentials Bundle is for any New Zealand business that sells products in a physical shop to consumers (as opposed to business-to-business), and also has a website. It is designed for businesses who use their website as a ‘shop front’ to provide information and marketing to customers, but do not sell their products via their website. If you also sell your products via your website you will need our Retail Sales Essentials Bundle instead.
Products can range from make-up or food to designer clothes, jewellery, furniture, sports equipment or building supplies.
What’s in this In-Store Sales Essentials Bundle?
This bundle contains:
- Policies for In-Store Sales – these policies provide information to your customers, such as when they can return or exchange a product and when additional fees may apply (such as for delivery or credit card surcharges). Having these terms in place also protects you by making it clear what you are responsible for (and what you’re not).
- Website Terms of Use – these terms let users know what they can and can’t do on your website (eg, can’t copy the website’s content), what you are allowed to do (eg, change the website at any time) and what you’re not responsible for (eg, reviews written by other people).
- Privacy Policy - to comply with the law, businesses must tell customers how they collect their personal information (ie, names, phone numbers, email addresses) and what they use it for. A privacy policy makes it easy for customers to find this information and helps build customer trust, leading to increased sales!
As well as:
- Retail Business Start-up Checklist - all the essentials to check off when starting your own retail business, from business structure choice (company? sole trader? what’s the difference?) to GST registration, securing your business name and lease, and regulations and rules specific to the retail industry. This simple, easy-to-understand but comprehensive checklist is customised for retail business owners.
- Guide to Consumer Law in New Zealand – this valuable summary of the critical pieces of NZ consumer law (Consumer Guarantees Act, Fair Trading Act, Privacy Act and Unsolicited Electronic Messages Act) lets you know when you’re required to provide a refund, what you can say when you advertise and other compliance essentials.
- Checklist for Negotiating with Your Suppliers – on your terms! – when you buy products and equipment from a wholesaler or manufacturer, they’ll probably require you to sign their legal agreement or terms of trade. Our checklist tells you what to look for to ensure you get the best deal and protect your business.
Why do I need this In-Store Sales Essentials Bundle?
By letting customers know their rights if they’re not satisfied with your products, and what you do with their personal information, you are complying with the law and building customer trust. Website T&Cs reduce your exposure to risk and liability if your website doesn’t work as it’s meant to or if someone is doing something they shouldn’t be. Purchase this bundle to gain knowledge, protection and increased sales due to greater customer confidence!
How long will it take to create my documents?
Approx. 5 minutes – do it over your next coffee! During the Q&A you can save your progress to come back later, or repeat the Q&A to change an answer or produce a new version of a document.
What information do I need to complete the Q&A?
- Your company or business name and your trading (store) name
- When (if at all) you will allow exchanges/refunds for a change of mind
What if I need help?
We’d love to help. Just contact us at hello@onyourterms.co.nz and we can either help over email or jump on a call.
Your documents will be downloadable in MS Word, so you can make changes if you like (and add branding). Also, our legal partner, Luminate Legal, can provide legal advice for a fixed price if you’d like it.
What do I do once my documents are created?
The documents are ready to go as soon as you have downloaded them. Your Policies for In-Store Purchases need to be available for your customers to view in your store, either on your sales counter or in another visible spot. You should display a copy of your Website Terms of Use and Privacy Policy on your website.
Other helpful information:
- Read our helpful blogs: Retail Startup Checklist: 5 legal must-haves to launch your retail business in New Zealand
- You may also find these bundles or documents useful for your business: Terms of Trade Bundle, Individual Employment Agreement, Independent Contractor Agreement, Influencer Agreement, Product Supply Agreement, Property Licence
- Check out our FAQs here.
If you’re not satisfied with your purchase of this product for any reason, let us know why within 10 days of your purchase and we’ll work with you to make sure you’re happy, including giving you a full refund if necessary.
Disclaimer: On Your Terms was created to provide fast, easy and affordable access to legal information and documentation. We are not a law firm and do not provide legal advice. The information and documents we provide are of a general nature, designed for common situations, and may not be suitable for your needs or circumstances. If you need legal advice, we have a network of specialist law firm partners able to help you here.